Client Success Advocate

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States First Legal Network LLC Full time
Job Title: Client Success Specialist

At First Legal Network LLC, we are seeking a highly skilled Client Success Specialist to join our team. As a Client Success Specialist, you will play a critical role in providing an effortless experience to our clients in the legal industry.

About the Role:

We are looking for a talented individual who is dedicated to delivering exceptional customer service and ensuring that our clients receive the highest level of support. As a Client Success Specialist, you will be responsible for communicating with legal professionals via phone, email, and chat to address inquiries and provide assistance.

Key Responsibilities:
  • Client Communication: Communicate with legal professionals to address inquiries and provide assistance.
  • Technical Support: Utilize your technical skills to navigate various software platforms and systems efficiently, ensuring a seamless experience for clients.
  • Task Management: Organize and prioritize tasks to effectively manage client requests and inquiries, demonstrating excellent time management and multitasking abilities.
  • Critical Thinking: Think critically to analyze client needs and identify appropriate solutions, ensuring a high level of accuracy and attention to detail.
  • Team Collaboration: Contribute to a positive team environment by collaborating with colleagues and sharing knowledge and best practices.
Requirements:
  • Education: High School Diploma or equivalent is required.
  • Experience: Previous experience in the legal industry, a call center, or customer service is required.
  • Communication Skills: Excellent verbal and written communication skills are essential.
  • Technical Skills: Proficiency with basic computer skills and the ability to quickly learn and navigate various software platforms and systems is required.
  • Organizational Skills: Strong organizational skills with the ability to prioritize tasks and manage time effectively are necessary.
About First Legal Network LLC:

We believe that diversity is integral to our success, and we do not discriminate based on race, color, religion, age, or any other basis protected by law. We are a comprehensive File Thru TrialTM solutions firm with over 17 offices across the United States, serving thousands of law firms and corporations for over 30 years.



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