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Water and Fire Damage Management Specialist

3 weeks ago

Safety Harbor, Florida, United States SERVPRO of DunedinPalm Harbor South Full time
Job Title: Restoration Production Manager

Company Overview: At SERVPRO of Dunedin/Palm Harbor South, we pride ourselves on delivering exceptional water and fire damage restoration services. Our team is committed to ensuring customer satisfaction and exceeding expectations.

Salary: $65,000 - $85,000 per year, depending on experience and qualifications.

Job Description: In this role, you will be responsible for overseeing all aspects of assigned restoration projects and crews. This position requires strong leadership skills and the ability to manage multiple tasks simultaneously.

Key Responsibilities
  • Analyze project scopes and prepare estimates using computer hardware and proprietary software.
  • Collaborate with customers and clients to obtain project approval and negotiate scope and estimates.
  • Coordinate and supervise crews and resources to deliver timely and efficient service on active projects.
  • Review job site documentation to ensure compliance with client requirements and billing processes.
  • Monitor job paperwork (scope, estimate, job diary, and work orders) to ensure staff readiness and efficiency.
  • Foster effective communication with customers, teammates, vendors, and insurance representatives.
  • Oversee production expenses, including equipment, vehicles, and material assets.
  • Address problems promptly and perform production work as required.
Additional Responsibilities:
  • Drive customer satisfaction through effective management and tracking of online reviews.
  • Respond promptly to potential customers and participate in recruiting, hiring, and training restoration teammates.