Restoration Operations Manager
3 weeks ago
A highly skilled Restoration Operations Manager is needed to lead our team in providing top-notch disaster recovery services. As a key member of our team, you will be responsible for overseeing all aspects of assigned restoration projects and ensuring that they are completed efficiently and effectively.
Key Responsibilities:
- Develop accurate project scopes and prepare detailed estimates using specialized software
- Negotiate project terms with clients and ensure timely completion
- C Coordinate and manage crews and resources to provide exceptional service on active projects
- Review job site documentation to ensure compliance with client requirements and billing processes
- Maintain open communication with customers, teammates, vendors, and insurance representatives
- Manage production expenses, including equipment and material assets
- Resolve problems promptly and perform production work as needed
Additional Responsibilities:
- Foster exceptional customer experiences and track satisfaction through online reviews
- Provide prompt responses to potential customers
- Participate in recruiting, hiring, and training restoration team members
Position Requirements:
- Valid driver's license
- High school diploma or equivalent; associate or bachelor's degree preferred
- At least 1 year of management experience and/or supervisory experience
- At least 3 years of industry experience
- IICRC certification a plus
- Xactimate knowledge essential
- Extensive knowledge of the restoration industry, including water, fire, mold, and contents
- Ability to travel locally and out of state when necessary
Salary: $60,000 - $80,000 per year, depending on experience.
This is a salaried position with benefits.
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