Patient Intake Coordinator

2 weeks ago

Racine, Wisconsin, United States R1 RCM Full time

Position Title: Customer Service Representative

Job Category: Patient Services

Job Overview:

This role is for a PRN (as needed) position within our Emergency Department. Candidates must possess full availability to work across all shifts as required. Weekly hours will vary, with schedules posted a month in advance. Initial training will consist of full-time hours for 4-5 weeks, primarily on 1st and 2nd shifts.

Key Responsibilities:

  • Assist patients in the Emergency Room check-in process, ensuring a smooth and efficient registration experience.
  • Engage with patients in a compassionate manner, addressing their concerns and inquiries while collecting necessary information accurately.
  • Utilize technology effectively, managing multiple screens and programs to input patient data in a fast-paced environment.
  • Maintain composure and professionalism while navigating interruptions from clinical staff for urgent care needs.
  • Provide support to patients who may be anxious or unwell, fostering trust and rapport through attentive listening and follow-up questions.
  • Work collaboratively with a dedicated team, contributing to a supportive workplace culture focused on career development.

Work Environment:

This position involves a dynamic work setting, often requiring mobility to assist patients with mobile registration. The role demands adaptability to varying health plans and coverage details, which will be covered through training.

Diversity and Inclusion:

At R1, we are committed to fostering an inclusive workplace. We uphold equal opportunity employment practices and do not discriminate based on any protected characteristic. We strive to maintain a harassment-free environment for all employees.

Qualifications:

Education: High School diploma or equivalent required.

Experience: Previous experience in a customer service role is advantageous but not mandatory.

Licenses & Certifications: Must meet all vaccination requirements and pass necessary background checks prior to employment.

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