Membership Services Representative

3 days ago


Iowa City, Iowa, United States Planet Fitness - PF Baseline Fitness Full time
About Us

Planet Fitness - PF Baseline Fitness is committed to helping members achieve their fitness goals in a supportive and non-intimidating environment.

Job Description
  • Deliver exceptional customer service to members, prospective members, and guests, ensuring a positive experience at every touchpoint.
  • Manage front desk activities, including phone calls, membership sales, and account updates, while maintaining a high level of accuracy and attention to detail.
  • Collaborate with colleagues to ensure seamless operations and excellent member service, fostering a team-oriented culture.
  • Stay informed about company policies and procedures, providing accurate information to members and addressing any questions or concerns.
Requirements
  • Associate's or bachelor's degree in a related field, such as business or hospitality.
  • At least 1 year of customer service experience, preferably in the fitness industry.
  • Exceptional communication and problem-solving skills, with the ability to work independently and prioritize tasks effectively.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Compensation

We offer a competitive salary range of $14.00 - $17.25 per hour, based on experience, plus benefits and opportunities for growth.



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