Lighting Support Specialist
1 week ago
**Job Summary:**
We are seeking an experienced Lighting Support Specialist to join our team at Adecco US, Inc. in Bossier City, LA. As a key member of our customer support team, you will be responsible for resolving customer inquiries, providing technical support for lighting products, and managing customer follow-ups.
**Salary:** $15.00 per hour (based on experience)
**Key Responsibilities:**
* Resolve customer inquiries in an accurate, efficient, and courteous manner in a high-volume call center environment
* Be the SME and Front Line person for technical problems and provide support with lighting products
* Work in a team environment to extend client expectations
* Manage and resolve general customer service issues with lighting/power products
* Handle technical troubleshooting for lighting products (training provided)
* Effectively manage customer follow-ups
* Maintain a high level of product knowledge
**Requirements:**
* 2-5 years of customer service experience
* Superior customer service skills
* Strong interpersonal, analytical, verbal, and written communication skills
* Ability to interact and communicate with individuals at all levels of the organization
* Attention to detail in composing materials, establishing priorities, and meeting deadlines
* Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results
* Strong organizational skills
* Basic Microsoft Office skills and experience with Outlook
**Benefits:**
Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.
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