Lighting Support Specialist

1 week ago


Bossier City, Louisiana, United States Adecco US, Inc. Full time

**Job Summary:**

We are seeking an experienced Lighting Support Specialist to join our team at Adecco US, Inc. in Bossier City, LA. As a key member of our customer support team, you will be responsible for resolving customer inquiries, providing technical support for lighting products, and managing customer follow-ups.

**Salary:** $15.00 per hour (based on experience)

**Key Responsibilities:**

* Resolve customer inquiries in an accurate, efficient, and courteous manner in a high-volume call center environment

* Be the SME and Front Line person for technical problems and provide support with lighting products

* Work in a team environment to extend client expectations

* Manage and resolve general customer service issues with lighting/power products

* Handle technical troubleshooting for lighting products (training provided)

* Effectively manage customer follow-ups

* Maintain a high level of product knowledge

**Requirements:**

* 2-5 years of customer service experience

* Superior customer service skills

* Strong interpersonal, analytical, verbal, and written communication skills

* Ability to interact and communicate with individuals at all levels of the organization

* Attention to detail in composing materials, establishing priorities, and meeting deadlines

* Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results

* Strong organizational skills

* Basic Microsoft Office skills and experience with Outlook

**Benefits:**

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers. Benefits include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.



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