Technical Support Specialist

6 days ago


Bossier City, Louisiana, United States General Dynamics Information Technology Full time

At General Dynamics Information Technology, we deliver innovative solutions to complex technical challenges. As a Technical Support Specialist on our Enterprise Service Desk team, you will be at the forefront of this effort.

We are seeking an experienced and skilled individual to join our team in Bossier City, LA. This role will provide technical support and assistance to customers via multiple channels, including phone, email, chat, and ITSM.

The ideal candidate will have 2+ years of related experience and a high school diploma or equivalent. A SECRET government clearance is also required. Additionally, the ability to obtain an ITIL Foundations v4 or HDI-SCA certification within 90 days of hire is necessary.

This position offers a competitive salary between $19.49 and $26.37 per hour, depending on experience, location, and other factors. Our comprehensive benefits package includes medical, dental, and vision plans, as well as a 401(k) plan with company match.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

The estimated hourly rate for this position is $22.93, based on the job description and location. We offer a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, we offer employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.



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