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Automotive Operations Director

1 month ago


Salem, Oregon, United States Gills Point S Tire and Auto Service Full time

Gills Point S Tire and Auto Service is committed to excellence in customer satisfaction, operational efficiency, and employee engagement. We are seeking a highly skilled and experienced Automotive Operations Director to lead our service center team.

About the Role

The Tire and Auto Service Management Lead will oversee all aspects of operations, including staff management, customer service, inventory control, financial management, and quality control. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of automotive repair services and industry trends.

Key Responsibilities
  • Operational Management: Oversee daily store operations to ensure efficiency and effectiveness, implementing processes and systems to improve productivity and service quality.
  • Staff Management: Hire, train, and manage employees, including technicians, sales staff, and administrative personnel, while scheduling staff to cover business hours adequately and managing labor costs.
  • Customer Service: Ensure high levels of customer satisfaction through excellent service, addressing customer complaints and resolving issues to maintain the store's reputation.
  • Sales and Marketing: Develop and implement strategies to meet or exceed sales targets for tires, parts, and services, collaborating with the marketing team to promote the service center's offerings and specials.
  • Inventory Management: Oversee inventory levels, order parts and supplies as needed, and manage relationships with suppliers to ensure the availability of tires and auto parts for various services.
  • Financial Management: Manage the budget, monitor expenses, and analyze financial performance to ensure profitability, overseeing billing, invoicing, and cash flow.
  • Compliance and Safety: Ensure compliance with all legal and regulatory requirements, maintaining a safe and healthy work environment by enforcing safety standards and protocols.
  • Quality Control: Implement and monitor quality control measures to ensure all services meet or exceed customer expectations and industry standards.
Requirements
  • Valid driver's license and acceptable driving record required.
  • Educational Background: High school diploma required; a bachelor's degree in business administration, management, or a related field is preferred.
  • Proven experience in retail management, preferably in the automotive or tire industry, with experience in customer service and team management.
  • Strong leadership and people management skills, excellent customer service skills, effective communication and negotiation skills, and proficiency in financial management.
  • Comprehensive and solid understanding of automotive repair services, tire products, and industry trends.
  • Automotive Service Excellence (ASE) certification or other relevant industry certifications a plus.
What We Offer
  • Paid time off
  • Stable working hours
  • Excellent Training - with opportunities for training and career advancement
  • Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
  • Competitive wages
  • 401(k) savings plan with company match