Air Import Coordinator

3 weeks ago


Grapevine, Texas, United States Expeditors Full time
Job Overview

Expeditors is a global logistics company seeking a highly skilled Air Import Agent to join our team. As a key member of our Air Import Department, you will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service.

Key Responsibilities
  • Coordinate the smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Air Import files as required
  • Utilize Workflows on a daily basis
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and Service Providers billing
  • Interact with customers to arrange international shipments, meeting customer service standards
  • Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance with regulations, including internal policies and procedures, as well as external government regulations or customer's policies/requirements
  • Understand department process flow, identifying areas for improved efficiency
  • Ensure all customers' standard operating procedures are followed and updated
  • Meet KPI standards, as per company procedures
  • Respond to overseas communications, providing timely responses to emails and requests (internal and external)
Requirements
  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English
What We Offer
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus


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