Business Systems Analyst

3 weeks ago

Henrietta, United States Cooper Companies Full time
Job Description

CooperVision, a division of CooperCompanies, is a leading manufacturer of soft contact lenses. The company produces a wide range of daily disposable, two-week, and monthly contact lenses featuring advanced materials and optics.

The company has a strong heritage of solving complex vision challenges, including astigmatism, presbyopia, and childhood myopia. CooperVision offers the most comprehensive collection of spherical, toric, and multifocal products available.

Key Responsibilities
  • Support the warehouse management system within the distribution center.
  • Collaborate with key system users to optimize and improve system performance.
  • Provide expertise in distribution and packaging systems, coordinating or leading system change efforts and troubleshooting critical production issues.
Essential Functions
  • Solution Definition and Documentation:
    • Collect and document user requirements and business processes for solutions.
    • Participate in documenting functional and systematic process flows with local operations teams.
    • Evaluate local and global system development proposals and provide analysis to local management on potential impacts.
    • Provide problem resolution to functional departments when issues extend beyond their knowledge.
    • Research, communicate, and demonstrate best practice opportunities for the local organization, enabling key decision-makers to leverage best practices as a strategic advantage.
  • Project Execution:
    • Lead local projects for software changes and system configuration changes.
    • Develop project plans and clearly articulate roles, project goals, and timelines for local projects.
    • Adhere to project standards defined by the project manager.
    • Accurately employ corporate methodology and documentation tools.
    • Proactively carry out local project support and administrative functions.
    • Establish responsible deadlines and personal work plans, managing time effectively.
    • Plan and lead testing, implementation, training, support, and documentation activities for local projects.
    • Assist developers through provision of functional specifications and walkthroughs.
    • Provide reporting to local management on project progress and issues.
    • Act as the local systems representative and SME on larger global projects.
    • Facilitate communication, cooperation, and knowledge sharing with the end-user community across the regional area and with other local/regional Business Analysts to ensure a global system.
    • Participate in or support the implementation of global systems for local sites.
    • Support testing efforts and test data/results validations for external sites in local systems.
  • Testing and Validation:
    • Develop use cases and testing/validation scenarios as part of functional requirements for software or system configuration changes.
    • Prepare detailed testing scripts based on final design documents.
    • Accurately and efficiently execute test plans and report test results.
    • Assemble and document all test/validation results using appropriate company methodology and systems.
    • Understand local/regional regulatory testing requirements.
  • Data Collection, Analytics, and Reporting:
    • Able to use available system tools to gather and prepare data for reports and analytical tasks.
    • Design or prepare reports using approved system tools.
    • Use prepared data to perform analysis of system behavior and respond to ad-hoc reporting requests.
  • Operational Production Support:
    • Act as second-tier production support for system issues in support of Systems Specialists and Key/Super Users.
    Qualifications
    • Knowledge, Skills, and Abilities:
      • Communication:
        • Listen to others and accept input from team members.
        • Clearly articulate ideas and thoughts verbally.
        • Accurately prepare written business correspondence that is coherent, grammatically correct, effective, and professional.
      • Technical Understanding:
        • Act as the local SME in one or more application or functional area/process.
        • Understand basic Internet and client/server architectures.
        • Understand basic Database Architecture and be able to employ SQL and SQL-related tools to perform analysis or provide business intelligence.
        • Proficient in Microsoft Office suite (Excel Intermediate+ level required).
        • Have a good grounding in logistics applications, including WMS, ERP, Carrier Manifest, Packaging, and Peripherals (RF/Printers) systems.
        • Have an understanding of the relationship between business processes and ERP systems.
      • Problem Solving:
        • Propose solutions to problems and consider timeliness, effectiveness, and practicality in addressing user group needs.
        • Generate innovative solutions by approaching problems with curiosity and open-mindedness.
      • Leadership:
        • Display a positive attitude.
        • Demonstrate flexibility in day-to-day work.
        • Set high standards of performance for self.
      • Teamwork:
        • Establish harmonious working relationships with team members and the logistics user community.
        • Appreciate each team member's contributions and value each individual member.
      • Working with the User Group and Suppliers:
        • Value internal and external contacts and respond to their needs as they arise.
        • Establish effective working relationships with all contacts.
        • Follow established communication guidelines.
        • Use good judgment in what and how to communicate with contacts.
        • Must demonstrate empathy with users and deliver their needs, not an interpretation thereof.
      Work Environment
      • The working environment will be split between an office and warehouse/factory building.
      • There is an acceptable level of noise generated from Packaging and Distribution machinery.
      • Adherence to facility dress code is required (proper footwear, etc.).
      • Temperatures in the warehouse fluctuate due to seasonal variations.
      • Late and weekend hours are occasionally required (On-Call support).
      Travel

10% to 20% travel based on project requirements.

Experience
  • Practical working knowledge of logistics processes and systems in several major functional areas, and detailed knowledge in at least one relevant area.
  • 3 to 5 years of experience working directly in at least one major operational area - Distribution, Packaging/Manufacturing, Supply-Chain, Planning, or other production environment.
  • Must have experience in logistics IT, including WMS, WCS, Interfaces to ERP systems, and automation (Red Prairie - JDA, Oracle, Baan, Material Handling Equipment experience preferred).
  • High level of IT literacy - concepts and terminology.
  • Ability to implement a project plan and proven project management experience.
  • Competence with all major Office applications, including Excel, Word, Outlook, and Visio.
Education
  • Bachelor's degree is required and/or a combination of education and experience resulting in a sound understanding of job responsibilities.

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