Retail Store Associate

5 days ago


Miami, United States Rowan Full time
About This Role:

We are seeking a highly motivated and customer-focused Retail Store Associate to join our team at Rowan. As a Studio Sales Associate, you will be responsible for delivering exceptional piercing and shopping experiences for our customers in a genuine and enthusiastic manner. Your primary duties will include assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan's high standards of cleanliness and safety.

Key Responsibilities:
  • Customer Service: Warmly greet and welcome customers, check them in or help them book an appointment, and assist with choosing and styling piercing and hypoallergenic non-piercing jewelry.
  • Sales & Product Knowledge: Promote and upsell Rowan's products, including non-piercing jewelry, aftercare kits, and other related items, and maintain up-to-date knowledge of Rowan's product offerings.
  • Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, and follow all health and safety regulations.
  • Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers, and participate in team meetings and training sessions.
Requirements:
  • Retail or service industry experience is a plus.
  • You must be able to work weekends, nights, and holidays.
  • An independent thinker with a can-do attitude.
  • You love jewelry and helping customers choose their earrings.
  • You pride yourself on delivering exceptional customer service.
  • You thrive in a busy environment and know how to keep busy when it's quieter.
  • You enjoy spending time with people.
  • You are nice, friendly, outgoing, and easy to get along with.
  • You like being part of a team.
  • You are flexible and willing to lend a helping hand.
  • Strong communication skills.
  • Strong basic math skills.
Benefits & Perks:
  • Compensation: $15-19 per hour + commission.
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our amazing products and services.
  • Employee Assistance Program (EAP) Resources.
  • Team Member Referral Bonus plan for Studio positions.

Rowan is an equal opportunity employer and we encourage everyone to apply. We are committed to staying true to our values of teamwork, collaboration, and diversity as we grow.


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