Xfinity Retail Sales Consultant

4 days ago

Methuen, Massachusetts, United States Comcast Full time
Job Summary

As a Sales Consultant for Xfinity Retail, you will play a key role in assisting and consulting with customers on our products and services. You will utilize your knowledge, skills, and technology to achieve a world-class sales and service experience. This is a dynamic and fast-paced environment where you will work with moderate supervision and be accountable for individual results and impact on the team.

Key Responsibilities
  • Represent Xfinity products and services by sharing and demonstrating product and sales know-how with customers.
  • Provide product demonstrations to educate customers on full product capabilities and increase their experience.
  • Take a customer-first approach with all customer interactions, listening and evaluating customer needs and providing appropriate solutions.
  • Achieve sales and customer experience goals and objectives.
  • Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and handle all company products/services and gain their consent.
  • Perform operational and administrative tasks, partnering with customer care to resolve customer issues as needed.
  • Demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
  • Align with all company and retail operational policies and procedures.
  • Complete training requirements and engage in team huddles and learning.
  • Able to work a flexible schedule, including evenings, weekends, holidays, variable schedules, and overtime as needed.
Benefits
  • Development and Advancement Opportunities
  • Parental Leave
  • Vacation
  • Employee Resource Groups
  • Day 1 Medical/Dental/Vision Insurance
  • 401k Matching
  • Discounted Services (must reside in the footprint)
  • Xfinity Mobile Discounts
  • Many more benefits and perks
Requirements
  • High School Diploma / GED (Required)
  • 2-5 Years of Relative Work Experience
Comcast is an EOE/Veterans/Disabled/LGBT employer

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