Shift Manager

4 weeks ago


Alexandria, Virginia, United States SUMMERWOOD MASTER Full time

Job Summary:

The Shift Manager is a key role at Summerwood Master, responsible for ensuring seamless restaurant operations and delivering exceptional customer service. As a Shift Manager, you will be the face of our brand, responsible for maintaining high standards of quality, safety, and efficiency.

Key Responsibilities:

  • Drive customer satisfaction through fast, accurate service and positive guest relations.
  • Conduct regular food safety audits to ensure compliance with company standards.
  • Provide ongoing coaching and feedback to crew members on customer service, product quality, and speed of service.
  • Assist with cash procedures, including bank deposits, making change, and verifying drawers.
  • Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets.
  • Monitor inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Provide hands-on training for crew members in the Learning Zone.

Requirements:

  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong attention to detail and ability to maintain high standards of quality and safety.

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