Customer Experience Relationship Manager

1 week ago


Sylvania, Ohio, United States Huntington Bancshares Inc Full time

At Huntington Bancshares Inc, we're committed to empowering our customers to achieve their financial goals. As a Customer Experience Banker Non NMLS at our branch banking locations, you'll be responsible for retaining and growing consumer and business customer relationships.

About the Role

This Financial Concierge position involves proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. You'll process customer transactions accurately and efficiently while providing exemplary customer service.

Key Responsibilities
  • Providing Excellent Customer Service: Resolve customer issues promptly and effectively.
  • Banking Product Expertise: Educate customers on consumer deposit products and promote suitable banking solutions.
  • Growing Customer Relationships: Identify opportunities to deepen relationships through sales processes, new customer follow-up programs, outbound calling, and referrals.
  • Operational Excellence: Adhere to operational, security, risk, and regulatory policies and procedures.
Requirements

To succeed in this role, you'll need:

  • High School Diploma or Equivalent, with at least 1 year of customer service experience or military service in administration, contracting, civil affairs, or similar roles.
  • PREFERRED QUALIFICATIONS:
    • 1+ years in customer-facing roles within banking, financial services, or retail sales.
    • Cash handling skills.
    • Comfort with technology, including mobile services and online banking.
Compensation and Benefits

We offer a competitive salary, estimated around $45,000 - $60,000 per annum, based on location and performance. Additionally, we provide benefits that support your overall well-being.

Huntington Bancshares Inc is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applicants from diverse backgrounds and perspectives.



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