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Customer Service Representative
2 months ago
We are seeking a skilled Guest Services Representative to join our team at Novant Health. As a key member of our staff, you will be responsible for providing exceptional service to patients and their loved ones, setting the tone for a remarkable experience.
Key Responsibilities- Initial Contact: Greet patients and visitors, providing direction and communicating current hospital guidelines and policies.
- Visitor Control: Ensure visitor control and oversight of assigned areas, maintaining a welcoming and safe environment.
- Service Recovery: Provide immediate service recovery as needed, addressing any issues or concerns promptly.
- Clerical Duties: Perform various clerical tasks as assigned, utilizing Microsoft Office and demonstrating proficient typing skills.
- Education: High School Diploma or GED, required.
- Experience: One to two years of customer service experience, preferably in a healthcare setting, preferred.
- Licensure/Certification: Valid state driver's license for facilities where Valet assistance may be needed, required.
- Skills: Presents self in a professional manner, possesses strong customer service skills, and demonstrates problem-solving and critical thinking skills.
As a Guest Services Representative at Novant Health, you will be part of an environment that fosters teamwork, team member engagement, and community involvement. We are committed to leveraging diversity and inclusion in support of quality care, and all team members are responsible for fostering a safe patient environment driven by the principles of 'First Do No Harm'.
