Highly Skilled IT Infrastructure Manager

2 days ago

Vancouver, Washington, United States Fisher Investments Full time

At Fisher Investments, we're building the future of technology and information security. As our business grows internationally, we need a team that promotes global growth through strategic solutions. We're looking for a Senior Systems Operation Engineer to manage the Windows / Citrix environment delivery and ensure a smooth hand-off to support teams.

The Opportunity

You'll design aspects of large-scale projects, engineer, test, document, and deploy systems infrastructure solutions. You'll manage technical aspects of assigned projects, plan, and resolve issues. You'll work independently to provide technical solutions to complex challenges for both IT-facing and business-facing customers. You'll also ensure the successful implementation of technology projects by working with Solutions Architecture, Operations, Information Security, and other departments.

We're seeking end-to-end ownership to prevent and solve Citrix Systems and End Point issues, anticipate and avoid problems, and identify areas for improvements. You'll lead the effort in standardizing processes, streamlining, and making processes simple while providing technical escalation points for production support during normal business and off-hours.

The Day-to-Day
  • Lead a team of systems & application delivery engineers in daily support of the current environment with a goal of continually improving the end-user experience.
  • Must have extensive experience in large-scale Citrix environments (preferably VDI) where reliability and performance are paramount.
  • Assist the team with support of enterprise applications and software in various end-user environments (i.e. local operating system and VDI).
  • Research and test solutions to application technical issues, including using scripting methods to automate.
  • Help resolve escalated incidents and participate in problem management activities.
  • Work collaboratively with other members of the IT Department to solve complex user technical problems related to desktop computing and applications.
Qualifications
  • 10+ years of experience in Systems Engineering (Citrix Focused)
  • Experience in following technologies required: VDI, Mobility, Citrix, or Collaboration solutions including Cloud-based productivity applications like Office 365, SharePoint Online, OneDrive
  • Demonstrated experience developing and executing technology roadmaps and delivering measurable improvements
  • Experience implementing and managing end-point operational analytics and end-user experience monitoring solutions
  • Experience working with Procurement and Service Desk teams to ensure license compliance
  • Prioritize user community satisfaction and feedback in meeting the business demands
  • Demonstrated experience improving end-user experience from a hardware and access perspective
Compensation

$130,000 - $145,000 base salary per year in Washington state. New hires should expect to start at the lower end of the range depending on experience. Eligible for a discretionary bonus based on firm and individual performance.

Fisher Investments is an equal opportunity employer.

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