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Physician Support Specialist

2 months ago

Mountain View, California, United States El Camino Hospital Full time
Job Summary

El Camino Health is seeking a highly skilled Clinical Information Systems Liaison to support our physicians and staff in the outpatient physician office setting. As a key member of our team, you will provide direct support, identify workflow issues, and optimize clinical workflows to ensure seamless patient care.

Key Responsibilities
  • Provide direct support to physicians and staff in the outpatient physician office setting
  • Identify and resolve workflow issues to optimize clinical workflows
  • Onboard new providers and assist with personalizing their Epic setup
  • Assist physicians and clinicians with technology issues and create note templates
  • Perform Tier II end-user support for new and upgraded Clinical Information System applications
  • Test workflows, create tip sheets, and support documentation
  • Assist with training and communicate stakeholder-reported issues to the iCare application teams
Requirements
  • Two years of college or equivalent education/training
  • Bachelor's degree in education, organizational development, nursing, business, or healthcare administration
  • Two years of ambulatory clinic experience, including direct patient care or registration and scheduling
  • Prior clinical systems EMR or Epic experience preferred
  • Clinical or technical experience in the assigned application area preferred
  • Demonstrated ability to work well with physicians, nursing, and ancillary staff
  • Ability to work with minimum supervision and interact well with all levels of employees and physicians
  • Proven ability with Excel, Word, and Outlook
Preferred Qualifications
  • Valid Healthcare certification or licensure
  • Valid California driver's license