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Customer Support Specialist

1 week ago

Queens, New York, United States Molina Healthcare Full time

Molina Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality patient care and exceptional customer support. As a Customer Support Specialist, you will play a critical role in ensuring that our patients receive the best possible experience, from initial contact through to resolution.

Your primary responsibility will be to provide responsive and empathetic support to patients and their families, addressing their inquiries, concerns, and needs in a timely and effective manner. You will work closely with our healthcare teams to resolve issues, provide product information, and identify opportunities to improve our patient experience.

We are seeking a skilled and compassionate individual to join our team as a Customer Support Specialist. If you have a passion for delivering outstanding customer service, a strong understanding of healthcare principles, and excellent communication skills, we encourage you to apply.

Key Responsibilities:

  • Provide responsive and empathetic support to patients and their families
  • Address inquiries, concerns, and needs in a timely and effective manner
  • Work closely with healthcare teams to resolve issues and improve patient experience
  • Develop and maintain knowledge of Molina Healthcare products and services
  • Identify opportunities to improve patient satisfaction and loyalty