Service Experience Representative

6 days ago


Houston, Texas, United States Percepta Full time
About the Position

We are seeking a highly motivated Service Experience Representative to join our team in Houston, TX. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences and meeting service level metrics.

Key Responsibilities:

  • Process and answer customer inquiries in a timely and accurate manner
  • Utilize knowledge of products and services to address customer questions and concerns
  • Provide professional, grammatically correct verbal responses to customer inquiries
  • Deescalate calls as required and use key decision-making skills to discern when calls can be first call resolution or require additional investigation

Requirements:

  • High school diploma or equivalent required; one year customer service experience preferred
  • Strong verbal and written communication skills, detailed active listening and comprehension skills
  • Ability to work calmly under pressure and multitask while interacting with customers
  • Typing speed of 30 words per minute
  • Knowledgeable in Microsoft Office, Email, and CRM systems

What We Offer:

  • $17.50 per hour pay rate
  • Competitive benefits package, including health, dental, and vision insurance
  • 401(k) retirement savings plan with company match
  • Tuition reimbursement program
  • Employee assistance program
  • Employee discount program

About Percepta

Percepta is a global leader in contact center services, committed to delivering exceptional customer experiences and driving business results for our clients.



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