Service Experience Representative
6 days ago
We are seeking a highly motivated Service Experience Representative to join our team in Houston, TX. As a key member of our contact center, you will be responsible for delivering exceptional customer experiences and meeting service level metrics.
Key Responsibilities:
- Process and answer customer inquiries in a timely and accurate manner
- Utilize knowledge of products and services to address customer questions and concerns
- Provide professional, grammatically correct verbal responses to customer inquiries
- Deescalate calls as required and use key decision-making skills to discern when calls can be first call resolution or require additional investigation
Requirements:
- High school diploma or equivalent required; one year customer service experience preferred
- Strong verbal and written communication skills, detailed active listening and comprehension skills
- Ability to work calmly under pressure and multitask while interacting with customers
- Typing speed of 30 words per minute
- Knowledgeable in Microsoft Office, Email, and CRM systems
What We Offer:
- $17.50 per hour pay rate
- Competitive benefits package, including health, dental, and vision insurance
- 401(k) retirement savings plan with company match
- Tuition reimbursement program
- Employee assistance program
- Employee discount program
About Percepta
Percepta is a global leader in contact center services, committed to delivering exceptional customer experiences and driving business results for our clients.
-
Service Experience Representative
2 weeks ago
Houston, Texas, United States PrideStaff Full timeWe are hiring a Service Experience Representative at PrideStaff. The estimated annual salary for this role is $45,000 - $65,000.Job OverviewThis position requires strong communication and problem-solving skills. You will interact with customers, resolve their mechanical issues, and dispatch technicians when necessary.Main Responsibilities:Answer customer...
-
Customer Experience Representative
4 weeks ago
Houston, Texas, United States Restoration Hardware Full timeRestoration Hardware is seeking a Customer Experience Representative to join our team! As a Customer Experience Representative, you'll be responsible for creating a memorable and enjoyable shopping experience for our customers.We're looking for a highly energetic and engaging individual who can build strong relationships with customers, resolve issues...
-
Customer Experience Representative
2 weeks ago
Houston, Texas, United States Chico's Full timeJob Title: Customer Experience RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This full-time role requires strong communication skills, a passion for delivering exceptional customer service, and the ability to work in a fast-paced retail environment.Key...
-
Customer Experience Representative
2 weeks ago
Houston, Texas, United States Michael's Inc Full timeWe're seeking a Customer Experience Representative to join our team at Michaels! As a representative of our brand, you'll be responsible for providing top-notch customer service, ensuring a positive shopping experience for our customers. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced...
-
Client Experience Representative
5 days ago
Houston, Texas, United States CVS Health Full timeAbout CVS HealthCVS Health is a leader in the healthcare industry, dedicated to improving the lives of patients and communities through innovative solutions and exceptional customer service. Our employees are passionate about making a difference and are committed to delivering high-quality care and support to our customers.Job DescriptionWe are seeking a...
-
Customer Experience Representative
5 days ago
Houston, Texas, United States Jared Full timeAbout the Role">Jared is seeking a Customer Experience Representative to join our sales team. As a Customer Experience Representative, you will be responsible for creating memorable customer experiences and driving sales growth.Key Responsibilities:">">Be responsible for providing a superior experience to valued customers;">Engage customers in conversation...
-
Customer Experience Representative
2 weeks ago
Houston, Texas, United States Urban Outfitters Full timeJob Summary:As a Customer Experience Representative at Urban Outfitters, you will drive sales through exceptional customer service, utilizing your skills to interact with customers in a personalized way.
-
Customer Experience Representative
2 weeks ago
Houston, Texas, United States Vanguard Logistics Services Full timeWe are seeking a skilled Customer Experience Representative to join our team at Vanguard Logistics Services.The estimated annual salary for this role is $55,000 - $75,000, depending on experience and location.Job Description:The Customer Experience Representative will be responsible for providing exceptional customer service, ensuring prompt responses to all...
-
Customer Experience Representative
4 days ago
Houston, Texas, United States Old Navy Full timeWe are looking for Customer Experience Representatives to join our team at Old Navy. In this role, you will be responsible for delivering exceptional customer service and creating memorable shopping experiences for our customers. Your responsibilities will include driving sales, executing company processes and procedures, and performing other...
-
Customer Service Representative
4 weeks ago
Houston, Texas, United States Mia's Table Full timeMia's Table is seeking a skilled Customer Service Representative to join our team. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service, ensuring seamless payment transactions, and maintaining a clean and safe working environment.About the RoleWe are looking for someone who is passionate about...
-
Customer Experience Representative
1 month ago
Houston, Texas, United States Smashburger Full timeAt Smashburger, we're committed to delivering exceptional service to our guests. As a Customer Experience Representative, you'll play a vital role in ensuring that every guest receives the Gold Standard experience.About the RoleThis is a dynamic position that requires a high level of knowledge about our menu items and services. You'll be expected to make...
-
Customer Experience Representative
2 weeks ago
Houston, Texas, United States The Cannon Community Full timeJob Summary: The Customer Experience Representative role at The Cannon Community involves providing exceptional support to our members, ensuring a positive experience throughout their interaction with our community.Main Responsibilities:Work at the front desk, greeting and assisting members and guests, and responding to their inquiries.Manage conference room...
-
Client Experience Representative
5 days ago
Houston, Texas, United States Team Gillman Full timeWe are seeking a Client Experience Representative to join our team at Team Gillman. As a key member of our sales and service department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.Key Responsibilities:Process monetary and credit card transactions, maintaining accurate records and...
-
Brand Experience Representative
1 week ago
Houston, Texas, United States Blue Tide Environmental Full timeAbout the RoleWe are looking for an experienced Brand Experience Representative to join our team at Blue Tide Environmental. As a key member of our customer service team, you will be responsible for creating exceptional experiences for our customers, building strong relationships with them, and ensuring their satisfaction.The ideal candidate will have...
-
Senior Customer Experience Representative
5 days ago
Houston, Texas, United States Cigna Full timeCigna seeks a skilled Senior Customer Experience Representative to join our team. This role will provide exceptional customer service, ensuring timely resolution of issues and providing a positive experience for customers.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong...
-
Customer Service Warranty Representative
1 week ago
Houston, Texas, United States Magneto & Diesel Injector Service Inc Full timeJob DescriptionMagneto & Diesel Injector Service Inc is hiring a skilled Customer Service Warranty Representative to join our team. As a key member of our customer service department, you will be responsible for assisting customers with warranty-related issues and ensuring timely and accurate resolution.About the RoleThe successful candidate will be...
-
Patient Experience Representative
5 days ago
Houston, Texas, United States HSTN Market Admin Full timeAbout the RoleIn this exciting position as a Patient Experience Representative, you will have the opportunity to work with dynamic cross-training and advancement opportunities in a team-focused environment. As a key member of our success story, you will deliver quality, value, and access in the 21st century, aligning all stakeholders - patients, providers,...
-
Retail Experience Representative
5 days ago
Houston, Texas, United States Uniqlo Co., Ltd. Full timeJob Description:At Uniqlo Co., Ltd. we are committed to providing exceptional customer service and creating a unique shopping experience for our customers. As a Sales Floor Associate, you will play a critical role in achieving this goal by providing personalized service, meeting sales goals, and maintaining brand and operational standards.Key...
-
Sales and Customer Experience Representative
5 days ago
Houston, Texas, United States Sonic Automotive Full timeAs a Sales and Customer Experience Representative at Sonic Automotive, you will play a vital role in generating sales appointments with customers who contact the dealership via the internet. Your primary responsibility will be to deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous...
-
Customer Experience Representative
5 days ago
Houston, Texas, United States CSC Generation Full timeAbout the Company:CSC Generation Holdings family of brands is a leading provider of high-quality kitchenware and home goods. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.About the Role:We are seeking a Customer Experience Representative to join our team, responsible for providing an...