Financial Center Supervisor II

4 weeks ago


Abington, Massachusetts, United States Fulton Bank, N.A. Full time
Job Summary

This is a full-time career opportunity based out of our Abington, PA financial center in Montgomery County. The successful candidate will be responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. The role involves overseeing the daily operational activities of the financial center, coaching employees toward achievement of team and individual goals, and ensuring sound compliance and risk measures are maintained.

Key Responsibilities

Support all aspects of the Financial Center, including individual and team performance, and compliance.
Assist the Financial Center Manager in building a high performing team through employee selection, onboarding, coaching and performance management.
Drive proactive sales conversations through internal and outbound interactions including outbound calling, inbound contact center calls, appointment setting, and effective lobby engagement.
Manage risk by ensuring the FC team is in compliance with applicable regulations and Fulton policy and procedure, while demonstrating sound judgment within established limits.
Utilize the CRM system and other resources to foster relationship building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Resolve complex or escalated customer inquiries.
Provide ongoing support to customers regarding products and services and account maintenance requests. Process teller transactions and assist with operational activities as needed.
Maintain flexibility between performing the various aspects of the role.
Participate in off-site networking and community events.
Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Requirements

High School Diploma or equivalent.
3 or more years related business or sales experience.
1 or more years supervisor or team leader experience.
Bachelor Degree or the equivalent experience in business or other related field is preferred.

Benefits

Fulton Bank offers a comprehensive benefits package to those who qualify, including medical plans with prescription drug coverage, flexible spending account or health savings account, dental and vision insurance, life insurance, 401(k) program with employer match and Employee Stock Purchase Plan, paid time off programs including holiday pay and paid volunteer time, disability insurance coverage and maternity and parental leave, adoption assistance, educational assistance and a robust wellness program with financial incentives.

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