Aftersales Manager

We are seeking a highly skilled and experienced Aftersales Manager to join our team at CLAAS North Dakota. As a key member of our organization, you will be responsible for leading and directing the Service and Parts Departments to ensure the highest level of customer satisfaction and business profitability.

• Develop and oversee the Service and Parts business plans to drive growth and profitability
• Lead and direct a team of Service and Parts personnel to ensure effective execution of business plans
• Establish and maintain consistent and reliable processes for the Service and Parts functions
• Monitor and improve aftersales operations to ensure customer satisfaction and business profitability
• Manage the overall parts budget and departmental operational budgets
• Prepare regular financial and operational reporting
• Deliver timely and accurate Service and Parts KPIs
• Ensure resources are properly allocated with customer centricity as a priority
• Evaluate, adjust, and coordinate after sales marketing, sales cycles, and methodologies
• Work closely with Account Managers to provide appropriate business solutions to customers

• Bachelor's degree in Business Administration, Economics, Engineering, or Ag related field, or equivalent experience
• 3+ years' experience in a similar function managing and leading a team in the areas of Service and Parts
• Strong understanding of how Parts and Service Departments function and contribute to business profitability and customer satisfaction
• Proven ability to effectively manage processes and staff in a multi-location environment while supporting customer driven directives
• Advanced experience in team supervision/management to include training and staff development
• Strong networking and negotiation skills
• Experience and proven success in optimizing aftersales function performance and growth
• Proven customer relationship management skills
• Effective change agent and decision maker with a clear vision and ability to implement measurable improvements
• Exceptional written and oral communication skills, ability to maintain confidentiality and tact
• Knowledge of local, regional, and national regulations for business practices, employment, and safety

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.