Restaurant Operations Manager
5 days ago
Zaxby's is a place where guests can have fun, spend time with friends, and enjoy great food.
Job OverviewThis role involves overseeing the team, processes, and products required to execute a shift. As a Shift Leader at Zaxby's, you will set shift goals, assign tasks, ensure processes are followed, and respond to guest needs.
You will be part of a team that prioritizes the guest and team member experience. Your responsibilities will include creating a culture of high-performance, training and coaching team members, and communicating performance concerns to your General Manager.
Key Responsibilities- Create a positive work environment by leading by example and recognizing team members' efforts.
- Mentor and coach team members to meet company standards, and communicate performance concerns to your General Manager.
- Prioritize the guest and team member experience, resolving complaints and concerns in a friendly and respectful manner.
- Delegate tasks to team members, supervise their performance during a shift, and maintain operational standards.
- Ensure service, product quality, and cleanliness standards are consistently upheld.
- Enhance guest experiences by ensuring team members satisfy and exceed guest expectations.
- Must be 18 years of age or older.
- Must have reliable transportation.
- Available to work 9 to 28 hours per week.
- Ability to work a flexible schedule including days, nights, weekends, and holidays.
- Successful completion of background check.
- Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others.
$16.00-$20.00 per hour (estimated salary range based on industry standards). Benefits include FREE Meals On Shift & 50% Off Meals Off Shift, Flexible Schedule, Early Access to Pay, Paid Training, Opportunities to Advance, Recognition Program, Employee Referral Program, 401(k) With Employer Match, Medical Insurance, Dental Insurance, Vision Insurance, Short-Term Disability, Long-Term Disability, and Employer Paid Life Insurance.
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