Soccer Experience Associate

3 days ago


Utica, Michigan, United States Toca Full time
About TOCA

At TOCA, we are passionate about creating an environment that becomes the "third home" for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.

Job Highlights
  • Reports To: General Manager
  • Location: Shelby Township, MI
  • Compensation: Competitive hourly pay with internal growth opportunities
Job Description

We are seeking a passionate and enthusiastic individual to join our soccer training facility team as an Experience Associate. As an Experience Associate, you will play a crucial role in ensuring exceptional guest satisfaction and a smooth operational flow within a TOCA Soccer Training Facility. This part-time role will be a vital part of creating a positive and memorable experience for our guests.

Key Responsibilities
  • Greet guests warmly and ensure their needs are met promptly and courteously.
  • Assist guests with inquiries and provide information about our programs and services.
  • Foster a positive and inclusive environment, ensuring all guests feel valued and respected.
  • Handle guest feedback, concerns, and complaints in a professional and empathetic manner.
Requirements
  • High school diploma or equivalent.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Problem-solving skills and the ability to remain calm under pressure.
  • Proficiency in basic computer applications (Google Suite, scheduling software, etc.).
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
What We Offer
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.
Equal Employment Opportunity

TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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