Patient Account Specialist

7 days ago

Montpelier, Vermont, United States Brattleboro Retreat Full time
Job Title: Patient Account Representative

At the Brattleboro Retreat, we are seeking a highly skilled Patient Account Representative to join our team. As a key member of our revenue cycle team, you will play a critical role in ensuring the financial integrity of our accounts receivable.

Key Responsibilities:
  • Review and edit claims for accuracy, ensuring timely and accurate payment in accordance with federal and payer guidelines.
  • Monitor and execute work on assigned claim worklists, AR worklists, reporting, projects, or team goals.
  • Research and resolve claims, including contacting payers, practices, and other departments as needed.
  • Run reports for analysis, trending, and subdivision of work to communicate with internal stakeholders.
  • Manage and resolve posting issues, remittance, and correspondence in EMR dashboards daily.
  • Manage and resolve zero-pay worklists and fully worked receivables, complete special project work, and review adjustments and payment data.
Requirements:
  • Associates degree from an accredited university preferred.
  • Minimum of 3 years' experience as a biller, collector, coder, or back office support staff preferred.
  • Experience in a behavioral health setting preferred but not required.
  • Knowledge of payer processes, local, state, and federal requirements.
  • Excellent written and oral communication skills.
  • Outstanding customer service skills.
  • Working knowledge of Microsoft Office.
  • Strong organizational, problem-solving, and decision-making skills.
  • Ability to prioritize and manage multiple projects and issues effectively and simultaneously.
  • Self-motivated and self-starter who can work well under minimal supervision.
  • Strong attention to detail, research, and follow-up skills.
  • Ability to work both independently and in a team setting.

We offer a competitive salary and benefits package, including medical, dental, and vision coverage, 403(b) with employer match, basic life, accident, short-term disability, and long-term disability coverage, work-life balance, paid holidays, generous paid time off, flexible leave policies, and an employee fitness room.

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