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Member Services Team Lead

2 months ago

Bloomington MN USA, United States Medix Full time

Job Summary:

The Member Services Supervisor is a key leadership role at Medix, responsible for overseeing a team of Member Services Representatives. This position ensures that the team provides exceptional service to members, meeting their needs and resolving issues efficiently.

Key Responsibilities:

  • Lead and manage a team of Member Services Representatives
  • Monitor team performance and provide coaching and development opportunities
  • Resolve escalated member issues and concerns
  • Collaborate with other departments to ensure member satisfaction and retention
  • Develop and implement strategies to improve team performance and member experience

Requirements:

  • Supervisor experience in a call center or customer service environment
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Insurance industry experience is a plus

Work Schedule:

The Member Services Supervisor will work a standard Monday-Friday schedule with flexible hours between 7am-7pm. This role requires a strong commitment to providing excellent service to members and ensuring the success of the Medix team.