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Veterinary Front Desk Associate

2 months ago

Meridian Idaho, United States Intermountain Pet Hospitals Overland Full time
About This Opportunity

At Intermountain Pet Hospitals Overland, we are seeking a highly skilled and compassionate Veterinary Front Desk Associate to join our team. As a key member of our front office staff, you will play a vital role in providing exceptional customer service to our clients and their pets.

Responsibilities
  • Receive and place calls to clients for the purpose of scheduling appointments and communicating important information.
  • Prioritize multiple tasks in a calm and organized manner to ensure seamless day-to-day operations.
  • Maintain accurate and up-to-date client and pet records, including referral documentation and medical history.
  • Assist clients with their needs, providing clear and concise information, and ensuring they understand their pet's treatment and care.
  • Manage the financial aspects of the hospital, including collecting client transactions, handling cash and credit card transactions, and maintaining accurate balances.
  • Utilize our hospital's computer systems to document medical records, communicate with clients and staff, and manage scheduling.
  • Provide exceptional customer service, responding to client inquiries and concerns in a professional and empathetic manner.
  • Advocate for the health and well-being of our patients, educating clients on preventative care, pet health needs, and treatment recommendations.
  • Maintain a positive and professional attitude in all interactions with clients, pets, and staff.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous experience in a veterinary or medical office setting, preferably in a front desk or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to multitask, prioritize tasks, and maintain accuracy in a fast-paced environment.
  • Basic computer skills, including proficiency in Microsoft Office and hospital software systems.
  • Flexibility to work a variety of shifts, including weekends and holidays, as needed.
Benefits
  • Competitive hourly rate, ranging from $12.35 to $20.90 per hour, based on experience.
  • Comprehensive health insurance package, including medical, dental, and vision coverage.
  • Retirement plan, including 401(k) matching.
  • Life insurance, short-term disability, and paid time off (vacation and holidays).
  • Opportunity to work with a dynamic and growing organization, dedicated to providing exceptional care to pets and their families.