Field Service Technician

5 days ago


Bellevue, Washington, United States PERRY proTECH Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our team in troubleshooting and resolving technical issues with customer copiers and office technology. As a key member of our service team, you will provide exceptional client support, install equipment, and work closely with sales to discuss service-related matters.

Key Responsibilities
  • Provide timely and effective support to clients in resolving technical issues with imaging equipment
  • Install and configure imaging equipment at client locations, ensuring seamless integration and optimal performance
  • Collaborate with sales teams to address service-related concerns and provide solutions
  • Assist other technicians with complex service calls and contribute to the development of technical expertise
  • Participate in special projects and initiatives to enhance service delivery and customer satisfaction
  • Respond to after-hours emergency calls to ensure prompt resolution and minimize downtime for clients
  • Stay up-to-date with manufacturer updates, product knowledge, and industry developments to provide best-in-class support
  • Maintain accurate inventory and tool kits for assigned territories, ensuring efficient and effective service delivery
Requirements
  • High school diploma or equivalent required; 2 years of experience in troubleshooting equipment or equivalent experience preferred
  • Strong technical and analytical skills, with ability to diagnose and resolve complex technical issues
  • Excellent customer service skills, with ability to communicate effectively with clients and internal stakeholders
  • Ability to work independently, prioritize tasks, and manage multiple projects simultaneously
  • Self-motivated, flexible, and proactive, with ability to adapt to changing priorities and deadlines
  • Excellent verbal and written communication skills, with ability to document technical issues and resolutions
Work Environment

This role requires frequent travel for training, meetings, and client visits, with occasional overnight stays. You will be working in a fast-paced environment, collaborating with cross-functional teams to deliver exceptional service and support to our clients.

About PERRY proTECH

PERRY proTECH is a leading provider of business technology solutions and products, serving clients in Ohio, Indiana, and Michigan. As a 100% Employee-Owned company, we are committed to delivering exceptional service and support to our clients, while fostering a culture of innovation, collaboration, and continuous improvement.



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