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Roofing Operations Manager
2 months ago
WxTite is on the lookout for driven professionals eager to build a lasting career with a dynamic organization. We recognize the importance of our workforce and provide competitive salary packages, 401K plans, and comprehensive benefits. At WxTite, you will discover opportunities for career advancement and supportive management that values your contributions and rewards your performance.
Currently, WxTite is in search of a Service Manager to enhance our expanding team of experts.
Key Responsibilities of the Service Manager include:
- Overseeing and directing service operations, tracking the progress of ongoing projects, and leading service team members to achieve team objectives and sales targets.
- Handling administrative duties such as managing billing processes, placing material orders, and monitoring relevant profit and loss statements.
- Maintaining the service job board and assessing its effectiveness.
- Addressing service-related issues and refining processes to boost productivity and enhance customer satisfaction.
- Ensuring adherence to customer service standard operating procedures to maintain the company's high standards, efficiency, and productivity goals.
- Keeping a thorough understanding of industry regulations, ensuring compliance, and staying updated on industry standards, innovations, materials, and tools.
- Managing relationships with external service providers and reviewing annual contracts to optimize profitability.
- Monitoring critical customer issues to guarantee prompt responses and effective resolutions.
- Supervising timecards and maintaining equitable schedules while managing the calendar for holidays and emergency adjustments.
- A bachelor's degree in business, administration, or a related field, or equivalent experience in the construction sector.
- Prior experience in sales and management is preferred.
- Strong leadership, communication, sales, and customer service skills.
- OSHA 30 certification is preferred.
- Proficient in Windows operating systems, essential software applications, and performance metrics tools.
- Proven track record in effective marketing strategies and team management.
- A valid driver's license is required.
- Parental leave.
- Tuition reimbursement.
- Health and wellness challenges with incentives.
- Generous paid time off and holidays.
- Flexible spending accounts.
- 401(k) with company matching.
- Career development opportunities.
- Health (HSA & traditional), Dental, Vision, and Life Insurance.
- Long and Short-Term Disability Insurance.
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