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Medical Device Field Service Specialist

2 months ago

Dallas, Texas, United States Vyaire Medical Full time
Job Summary

Vyaire Medical is seeking a highly skilled Medical Device Field Service Technician II to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service, troubleshooting and repairing medical devices, and promoting the sale of service contracts and upgrades.

Key Responsibilities
  • Maintain a proactive system of territory management, utilizing current management reports and data provided.
  • Develop contingency and effective support plans for vital guidance from senior peers.
  • Evaluate and implement efficiency improvements in territory operation.
  • Manage customer satisfaction levels and consistently achieve results across all key areas of the business with minimal supervision or direction.
  • Provide exceptional customer service, ensuring customer satisfaction is achieved when resolving customer/product issues and complaints.
  • Communicate promptly and effectively to customers to meet their onsite and other applicable needs.
  • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established goals and guidelines.
  • Maintain working knowledge of corporate and service department procedures and policies, including customer complaint handling and medical device reporting.
  • Provide accurate and timely documentation that details field activity, expenses, time distribution, and other information as required.
  • Regularly interact and build strong relationships with customers in all applicable and related business markets.
  • Work collaboratively with internal and external groups to achieve business results, integrating the different ideas of individuals.
  • Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
  • Continuous training and self-development to learn Vyaire products and applications.
  • Maintain company assets (car, tools, and inventories) securely and in working order.
  • Demonstrate behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results.
Requirements
  • Credentialing: Employee shall secure and maintain the credentials required by Vyaire Medical and its customers.
  • Travel: Home office with 80% daily travel, and we don't expect you to exceed 35% overnight travel after your initial training/on-boarding period of 6 months.
  • Driving: Valid driver's license and clean driving history.
  • Location: Refer to active requisition.
  • Physical Demand: Must be able to lift a minimum of 50 lbs. without limitations or constraints.
Qualifications
  • Associate Degree in a technical field or Technical Certificate or military technical training required and 2+ years of electro-mechanical, electronic, IT, medical device repair experience required.
  • Or 2 years of respiratory medical device repair proven experience.
  • Or one year as a Junior Service Technician with Vyaire.
  • Certification in information technology or respiratory therapy training is a plus.

Vyaire Medical offers a comprehensive benefits package that includes various options to meet the diverse needs of our employees. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).