Customer Service Representative

2 weeks ago


FL United States Mr. Greens Produce Full time
Job Details

Mr. Greens Produce is seeking a highly motivated and dedicated Customer Service Representative to join our team.

Job Summary

We are looking for a customer-focused individual to provide exceptional service to our clients, resolve escalated issues, and work collaboratively with internal teams to ensure seamless communication.

Responsibilities
  • Respond to inbound calls from customers, addressing their inquiries and concerns in a timely and professional manner.
  • Handle customer and sales inquiries via phone, email, and chat, providing accurate and helpful information.
  • Facilitate communication among customers, sales, transportation, and warehouse teams to ensure efficient resolution of issues.
  • Work independently and as part of a team to achieve customer satisfaction and company goals.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Attention to detail and ability to prioritize tasks based on deadlines.
  • Working knowledge of Microsoft Office (Outlook, Word, Excel).
  • Fluency in English and Spanish.
  • High School Diploma or GED preferred; or equivalent experience of a minimum of 2 years work history in a related field.
Physical Demands/Work Environment

This position works in an office environment with low to moderate noise levels. The employee will sit for long periods while operating a keyboard and communicating via telephone. May involve standing/walking as needed and lifting up to 15 pounds on occasion.

Benefits
  • 401(k)
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Weekly


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