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Master Luthier and Customer Experience Specialist

1 month ago


Humble, Texas, United States Guitar Center Full time

At Guitar Center, we're passionate about helping musicians grow and succeed. We're seeking a skilled Master Luthier and Customer Experience Specialist to join our team.

About Us

We believe in creating inclusive environments that put our customers first. Our mission is to develop and nurture lifelong musicians by providing exceptional products and services.

Job Description

This role will focus on delivering high-quality repair services for customer-owned instruments while ensuring an outstanding customer experience. As a Master Luthier, you'll have the opportunity to showcase your craftsmanship skills and passion for music.

Responsibilities
  • Provide expert repair services for guitars and other stringed instruments
  • Maintain store-owned gear and perform warranty repairs
  • Interact with customers to understand their needs and deliver personalized service
  • Stay up-to-date with product knowledge and sales techniques to drive business growth
Requirements
  • Strong understanding of guitar repair and maintenance
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Familiarity with Guitar Center products and services
Benefits

As a valued member of our team, you'll enjoy:

  • $60,000 - $80,000 per year (estimated salary based on location)
  • Robust benefits package, including medical, dental, vision, and 401(k) matching
  • Opportunities for professional growth and development
  • Gig leave program for musicians
  • Employee discount program and tuition reimbursement options
Why Work at Guitar Center?

We offer a supportive and inclusive work environment that allows you to grow both personally and professionally. Join us in our mission to make a difference in the world of music and beyond