Client Relations Specialist

2 months ago

Albuquerque, New Mexico, United States University of New Mexico Full time
Customer Service Associate

Requisition ID
req29277

Working Title
Customer Service Associate

Position Grade
05

Position Overview

The ideal candidate will exhibit self-motivation and accountability, functioning with minimal oversight. Strong communication and interpersonal abilities are essential, along with a passion for engaging with the public, primarily in an outdoor environment. This role requires a collaborative spirit and the readiness to assist colleagues as necessary. Given the public-facing nature of this position, adaptability is crucial. Participation in departmental events is expected, with the necessity to modify schedules for adequate coverage; a minimum of two weeks' notice will be provided for any permanent schedule adjustments. Availability for weekends, evenings, and holidays is required.

Key Responsibilities include, but are not limited to:
  • Facilitating event parking in the designated parking structure, serving as the primary contact, managing sales, and demonstrating proficiency in cash handling.
  • Communicating effectively about campus information, including parking regulations and locations, to students, staff, faculty, and visitors.
  • Issuing parking validations to visitors.
  • Providing traffic management as needed.
  • Offering conflict resolution support to visitors and staff regarding parking, traffic, or other related concerns encountered on campus.
  • Assisting with special event parking, traffic management, and crowd control activities.
For additional details, please refer to the Position Description.

Conditions of Employment
  • Compliance with the University's influenza vaccination requirement is mandatory for employees working in patient care or clinical areas.
  • All regular, non-temporary positions within this classification are represented by a labor union and are subject to the terms and conditions of the CWA Collective Bargaining Agreement.
Minimum Qualifications

A high school diploma or GED is required, along with a minimum of six months of relevant experience.

Higher education credentials from an accredited institution exceeding the minimum educational requirement may be considered as a substitute for experience on a year-for-year basis.

Preferred Qualifications
  • Exceptional customer service abilities.
  • Flexibility in scheduling.
  • Willingness to work weekends, evenings, and holidays.
  • Experience in cash handling.
  • Team-oriented mindset.
Additional Requirements
Please ensure that a completed resume, application, or both are submitted, including all work history, as this is necessary for determining the pay rate.

Campus
Main - Albuquerque, NM

Department
Transportation Support (314E1)

Employment Type
Staff

Staff Type
Regular - Part-Time

Status
Non-Exempt

Pay
Hourly: $15.00 Min to $18.00 Mid DOE

Benefits Eligible
This position is eligible for benefits. The University of New Mexico offers a comprehensive benefits package, including medical, dental, vision, and life insurance, along with educational benefits through tuition remission and dependent education programs. For more information, please refer to the Benefits home page.

Background Check Required
Yes

Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. Please submit a completed resume or application, including all work history and at least three supervisory references.

Positions classified as Regular or Term are eligible for the Veteran Preference Program. For further details, please refer to the Veteran Preference Program webpage.

The University of New Mexico is dedicated to fostering a diverse workforce and is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

All regular staff positions must successfully pass a pre-employment background check, which may include a criminal history check, fingerprint screening, verification of educational credentials, and/or verification of prior employment.

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