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Customer Service Representative for Amazon Locker+

4 months ago

Silverthorne, Colorado, United States Amazon Warehouse Full time
Job Overview

As a vital member of the Amazon team, you will play a key role in ensuring the smooth operation of our Locker+ retail locations. We seek individuals who are passionate about providing exceptional service and are adaptable to a dynamic work environment. Your primary responsibility will be to assist customers with their package pickups and returns, creating a positive experience for each visitor.

Duties & Responsibilities
  1. Receive, organize, and store customer orders while managing returns and preparing items for delivery.
  2. Address customer inquiries and provide assistance as needed.
  3. Engage in problem-solving to enhance customer satisfaction.
  4. Maintain a tidy, safe, and efficient workspace.
  5. Oversee operations at a Locker+ location, including opening and closing procedures.
  6. Utilize technology such as smartphones and handheld devices for sorting, scanning, and preparing orders.
  7. Receive and process truck deliveries.
Physical Requirements

Candidates should be prepared to:

  1. Lift items weighing up to 49 pounds, with or without reasonable accommodation.
  2. Stand and walk for shifts lasting up to five hours, with or without reasonable accommodation.
  3. Use equipment like carts and dollies to transport items.
  4. Navigate stairs when necessary.
  5. Be available for part-time shifts between 8:30 a.m. and 9:30 p.m., with varying schedules each week.
Work Environment

At Amazon Locker+ locations, you can expect:

  1. Safety: We prioritize your safety by providing secure working conditions.
  2. Surroundings: You will work directly with customers, often in diverse settings such as grocery stores or partner retail locations.
  3. Activity: Expect to be on your feet for most of your shift, assisting customers and managing packages.
  4. Temperature: Our locations are climate-controlled for your comfort.
  5. Noise Level: The environment is typically quiet, similar to a grocery store.
  6. Dress Code: We maintain a relaxed dress code, with safety footwear required in specific areas. Amazon provides a gift code for purchasing necessary shoes.
Why Choose Amazon?

We offer a variety of roles that cater to different lifestyles, along with:

  1. Flexible Scheduling: Options for full-time, reduced-time, or part-time work, with opportunities for additional hours.
  2. Shift Variety: Choose shifts that fit your schedule, including overnight, early morning, and weekend options.
  3. Anytime Pay: Access up to 70% of your earnings immediately after your shift for select employee groups.
Our Commitment to You

At Amazon, we are dedicated to creating a supportive workplace:

  1. State-of-the-Art Facilities: Our warehouses are modern, clean, and well-organized.
  2. Safety First: We provide protective gear and emphasize safety tips across all teams.
Employee Support

Our culture promotes inclusivity and teamwork:

  1. Inclusive Environment: Participate in various DEI programs and affinity groups.
  2. Team Collaboration: Work within supportive teams in a highly-rated workplace.
  3. Skill Development: Gain experience with the latest Amazon technology, including handheld devices and robotics.
Benefits and Growth

We offer a range of benefits, including:

  1. Comprehensive Benefits: Options for pay, savings, healthcare, and family support.
  2. Career Advancement: Access to training programs and tuition support for eligible employees.

Explore the many reasons to consider a career with Amazon. A detailed list of benefits and eligibility criteria is available for prospective applicants.

Requirements

Applicants must be at least 18 years old and able to understand and follow all job requirements and safety guidelines in English.