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Corporate Event Operations Manager

2 months ago

San Diego, California, United States Fit City Adventures Full time

Event Experience Program Manager

Fit City Adventures is a premier corporate lifestyle concierge organization dedicated to providing exceptional adventures, fitness classes, recreational activities, wellness experiences, and team bonding events. Our mission is to help clients foster team building through engaging and memorable experiences that promote health and enjoyment.

We are in search of a driven professional with over 5 years of experience in the event industry, particularly in execution and operations. The ideal candidate will be adept at managing programs from the moment a sale is finalized and will be willing to travel across the United States. Experience in Destination Management Companies (DMC) or meeting planning is advantageous.

This role is project and event-focused, offering flexible hours that align with event schedules. As a consultant, you can expect to dedicate approximately 25 hours per event, with 5-8 hours spent onsite, including travel time. You may plan for 3-5 events monthly, with opportunities for additional hours.

Key Responsibilities

  • Oversee a dynamic calendar of corporate events, prioritizing customer satisfaction, profitability, and the delivery of outstanding experiences that encourage client loyalty.
  • Engage with clients to ensure the execution of sold services meets or exceeds expectations.
  • Coordinate event requirements with vendors to guarantee compliance with client agreements.
  • Recruit and manage staff from our trained pool of contract personnel.
  • Develop comprehensive event operations orders for onsite execution, detailing all relevant information, timelines, and maps, to be distributed to staff and vendors a week prior to events.
  • Manage inventory and logistics for events, including travel arrangements.
  • Facilitate in-person events, acting as the liaison between clients and vendors, troubleshooting issues, and ensuring high-quality service delivery.
  • Review and approve vendor invoices to maintain profitability margins.
  • Contribute to project profitability by identifying cost-saving opportunities during event execution and updating financial records as necessary.
  • Onboard new vendors and ensure compliance with documentation requirements.
  • Collect feedback from clients and vendors post-event, track performance metrics, and refine processes to achieve a satisfaction rating of 9 or higher.
  • Conduct debrief meetings with clients and vendors to enhance service quality.

Essential Skills

  • Minimum of 5 years of experience in event operations and logistics.
  • Background in hospitality, DMC, meeting planning, or related fields.
  • Ability to thrive in a fast-paced startup environment.
  • Client-focused with a solution-oriented mindset.
  • Strong emphasis on customer service.
  • Proactive and forward-thinking approach.
  • Detail-oriented with proficiency in project management tools.
  • Technologically savvy, comfortable using platforms like HubSpot and Dubsado.
  • Excellent communication skills, with a habit of providing regular updates to the team and participating in daily and weekly meetings.

Core Values

  1. The Wow Experience: We are committed to delivering exceptional experiences through meticulous attention to detail and thoughtful interactions.
  2. Fun & Fitness is our Foundation: We embody our brand and prioritize the essentials.
  3. Push the Boundaries: We strive to discover the latest trends, innovative business models, and new tools.
  4. Be Kind & Help Others: We extend kindness to our colleagues, clients, and community partners.
  5. Better Together: We believe in the power of collaboration among our team, clients, partners, and community.

We welcome your application with an updated resume and two industry references.