Customer Service Liaison

2 weeks ago


Sumner, Washington, United States Performance Team Full time
{"title": "Customer Service Representative", "description": "Job Summary

A Customer Service Representative will act as a liaison between customers and our team, providing product and service information, answering questions, and resolving any emerging problems with accuracy and efficiency.

Key Responsibilities
  • Assist customers with requests and inquiries via email, phone, and in person, and receive orders for accounts.
  • Supervise assigned accounts to ensure customer expectations are met.
  • Complete contract forms, determine charges for services requested, and communicate changes with accounts.
  • Solicit sales of new or additional services.
  • Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
  • Provide input and complete freight bills.
  • Ensure all supporting documents are accurate, available, and applicable to the customer order/shipment.
  • Prioritize orders and adjust schedules to ensure customer priority requirements are met.
  • Compile and submit accurate, regular, and timely reports as requested.
  • Provide customer statistics regarding shipments via email or through verbal transmission.
  • Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
  • Report and document any irregularities to management immediately.
Requirements
  • One year of experience in a customer service-based setting handling incoming calls and emails, utilizing troubleshooting and problem-solving skills to provide resolution.
  • Experience with Microsoft Office Suite, specifically Word, Excel, and Outlook.
Benefits
  • Medical
  • Dental
  • Vision
  • 401k + Company Match
  • Employee Assistance Program
  • Paid Time Off
  • Flexible Work Schedules (when possible)
  • And more

Pay Range: $20-$22 hourly

", "lang_code": "en-US"}

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