Director of Technical Services

4 weeks ago

Houston, Texas, United States MRINetwork Jobs Full time
Job Description

As a Director of Technical Services, you will play a crucial role in supporting the executive team and driving technical aspects of the Waterworks. Your primary responsibilities will include:

Executive Team Support
  • Collaborate with the executive team to achieve unified brand goals and objectives.
  • Provide hands-on support to all markets and technical aspects of the Waterworks.
Technical Support
  • Maintain a municipal non-revenue database of activities and documented approvals in CRM systems.
  • Develop technical help letters and information for customers with engineering approval.
  • Review construction documents for compliance and product selection for sales efforts.
  • Establish technical procedures for all technical service sales support activities and products.
  • Create and submit product submittals for approval and follow up with the sales force.
  • Maintain and update the website with the most current product brochures.
Outside Sales Support
  • Develop sales tools to assist in training and selling efforts.
  • Assist the sales force in creating submittal packages for project and municipality approvals.
  • Presentations and lunch and learns.
  • Technical support.
  • Trade show support.
  • Assist sales in customer selling and sales call presentations as needed.
  • Assist in national and regional sales meetings.
  • Assist in customer tours.
  • Continuous sales and product training.
Inside Sales Support
  • Maintain CSR training binders.
  • Review specifications for construction projects for compliance or submittal alternatives.
  • Technical support.
  • Continuous product, application, substitution, and industry training.
Training
  • Outside sales training: presentation, sales roll play, product hands-on familiarization, industry history and knowledge, history, and brand.
  • Inside sales training: CSR binder, industry history and knowledge, product applications, product substitution, product hands-on familiarization, history, and brand.
  • Maintain and keep records of all training activities.
  • Customer training presentations.
  • Assist sales and management in creating standard presentations.
  • Take ownership of internal and external market/product training and sales support.
Engineering Support
  • Act as a liaison between the Engineering Department and inside/outside sales.
  • Manage internal and external technical specifications, submittals, and certificates of conformance in conjunction with engineering.
  • Assist engineering with sales input for designs, modifications, testing, or research.
  • Assist and monitor engineering lab testing of new and modified products.
Warranty/Liability
  • Oversee, monitor, and act as the interface on all warranty/liability issues in CRM systems. Coordinate with Engineering for corrective action and dispositions.
  • Job site visits and evaluation of product installations with claims.
  • Documenting all issues and evaluation of any claims.

Requirements:

  • 5 years of engineering experience.
  • 5 years of sales experience.
  • 5 years of experience in the waterworks industry.
  • Proficiency in CRM systems, Outlook, Word, Excel, PowerPoint, and Adobe Acrobat.
  • Experience in internal and external presentations for groups of all sizes.
  • Ability to work in a testing lab and knowledge of utility construction field operations.
  • The position is based at the corporate office in Houston, TX, and requires occasional travel.

For more information, please submit your resume to the hiring manager.

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