Support Technician

4 weeks ago


Queen Creek, Arizona, United States Dave & Buster Full time
Job Title: Support Technician

Job Summary:

We are seeking a highly skilled and motivated Support Technician to join our team at Dave & Buster's. As a Support Technician, you will be responsible for the repair and maintenance of our building's technical equipment, including games, simulators, and other amusement devices.

Key Responsibilities:

- Deliver an unparalleled Guest experience through the best combination of food, drinks, and games in an ideal environment for celebrating all-out fun.

- Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.

- Provide timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.

- Greet Guests with a positive attitude and enthusiasm while performing multiple job functions.

- Assist Guests by repairing and maintaining amusement equipment in a timely manner.

- Load and refill tickets in redemption games, paying special attention to securing all ticket storage areas.

- Assist Guests with all requests and answer questions as needed and make recommendations.

- Bid farewell to Guests leaving, ensuring everything was satisfactory and inviting Guests to return.

- Notify Manager of any Guest perceived to be unhappy.

- Responsible for stocking, displaying, and securing merchandise in all storage areas.

- Conduct merchandise inventory during and after shift, if applicable.

- Check for restocking of necessary supplies, bringing all areas up to standard and discussing problem areas with Manager.

- Review the cleanliness and organization of the Midway games, ensuring all games are clean and unobstructed.

- Properly position and set up displays to increase Guest traffic and promote sales.

- Assist in daily maintenance and organization of the tech room and storage areas.

- Efficiently and safely perform daily, weekly, monthly, and quarterly game maintenance as directed by management.

- Assist with general store maintenance as directed by management.

- Assist other Team Members as needed.

Requirements:

- Must be friendly and able to smile a lot while working days, nights, and/or weekends as required.

- Technical and/or electrical skills preferred, but not required.

- Must demonstrate ability to clearly communicate with Guests and other Team Members.

- Must be at least 18 years of age.

Physical Demands:

- Work days, nights, and/or weekends as required.

- Work off an extension ladder.

- Work in noisy, fast-paced environment with distracting conditions.

- Move about facility and stand for long periods of time.

- Read and write handwritten notes.

- Lift and carry up to 30 pounds.

Compensation:

- Compensation is from $16.5 per hour.

Salary Range:

14.35

16.5

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.
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