Tax Office Manager
3 weeks ago
We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for providing leadership and guidance to our tax office teams, driving business growth, and delivering exceptional client experiences.
Key Responsibilities- Manage office staffing, operations, and logistics for multiple offices, working closely with Associate Team Leaders to ensure seamless execution.
- Partner with the District General Manager to develop and implement office-level growth plans, client growth targets, and local partnerships.
- Assist in recruiting and interviewing candidates for tax office associate positions, ensuring the best fit for our team.
- Conduct timely performance reviews, addressing associate issues and performance concerns in collaboration with the Associate Relations Center.
- Lead daily team meetings, communicating essential information to tax office associates and driving a culture of growth and development.
- Create associate work schedules across all offices, ensuring accurate timekeeping and labor management.
- Travel between offices as required, representing H&R Block and promoting our brand.
- Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
- Proven people management experience, with a demonstrated ability to grow and develop associates.
- Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
- Strong decision-making and judgment skills, with the ability to function well in a fast-paced environment with minimal supervision.
- Strong interpersonal and communication skills, with a customer-centric mindset that seeks to understand and exceed client needs.
- Computer proficiency with the ability to use MS Office.
- Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience.
- Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course.
H&R Block is a leading provider of tax preparation and financial services, committed to helping individuals and businesses achieve their financial goals. We believe in the power of people helping people, and our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results.
We are an equal opportunity employer, welcoming and celebrating diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
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