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Team Operations Supervisor

2 months ago

Methuen, Massachusetts, United States Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Jackson Street Donuts Full time
Job Overview

Position: Shift Leader

The Shift Leader plays a crucial role in ensuring the restaurant's profitability and smooth operations, acting as a support to the manager and stepping in during their absence. This position primarily focuses on guiding the team to deliver exceptional guest experiences while also training and mentoring both new and existing staff members.

Commitment to Guest Satisfaction

Adopting a guest-centric approach is not merely a tactic; it is the foundation of our business operations. Each team member is encouraged to take personal accountability for providing unparalleled guest service. By working together, we can fulfill our guests' desires for quality offerings, prompt and friendly service, and a pristine dining environment. Quality food is prepared according to established standards and guest specifications. Friendly service begins with a warm welcome, a smile, and sincere gratitude. A tidy restaurant creates the inviting atmosphere our guests appreciate.

Let’s strive to brighten every guest's day, every time they visit.

Key Responsibilities

Operational Excellence for Guest Satisfaction

  • Prioritize guest satisfaction and exemplify outstanding service.
  • Greet all guests warmly and respond promptly to their needs and requests.
  • Empower team members to meet guest needs and resolve any issues.
  • Communicate with guests in a friendly and courteous manner.
  • Ensure all orders are completed accurately and swiftly, adhering to service standards.
  • Maintain product presentation in accordance with company guidelines.
  • Deliver high-quality food and beverages consistently.
  • Educate staff on guest feedback processes and ensure receipts are provided with each order.
  • Ensure efficient service at both Drive Thru and Front Counter throughout the shift.
  • Facilitate effective team service through clear communication and deployment.
  • Maintain food safety and cleanliness standards during the shift.
  • Assist with equipment upkeep and calibration.
  • Engage with guests actively and take appropriate actions as needed.
  • Utilize tracking tools for necessary documentation.
  • Ensure the safety and security of both crew members and guests.

Team Collaboration

  • Foster a respectful and collaborative team environment.
  • Embrace learning opportunities and approach challenges with enthusiasm.
  • Support the training of new crew members as directed by management.
  • Recognize and appreciate team members for their contributions.
  • Provide ongoing coaching to enhance team performance and achieve objectives.
  • Seek and respond positively to feedback.

Financial Performance

  • Drive sales through effective execution of promotional initiatives.
  • Provide insights and suggestions to management regarding operations.
  • Communicate shift goals and performance results to the team.
  • Ensure adequate staffing and proper task delegation to meet operational standards.
  • Manage cash handling accurately during shifts.
  • Monitor food costs by minimizing waste and adhering to prep plans.
  • Control labor costs through effective delegation and task management.
  • Report any equipment or facility issues to management.
  • Ensure compliance with operational processes and policies during shifts.

Qualifications

  • Fluency in English.
  • Experience in restaurant, retail, or supervisory roles.
  • Basic computer proficiency.
  • Minimum age of 18 years (where applicable).
  • Basic writing and math skills.
  • High School diploma or equivalent.
  • Open availability to work various shifts.
  • Ability to stand for extended periods and lift up to 30 lbs.

Essential Competencies

  • Guest Focus: Understand and exceed guest expectations, fostering relationships and displaying urgency in service.
  • Results Orientation: Maintain high standards for self and others, consistently meeting or exceeding goals.
  • Problem Solving: Identify and resolve issues effectively, empowering others to do the same.
  • Interpersonal Skills: Build and maintain relationships, demonstrating integrity and respect.
  • Conflict Resolution: Address conflicts constructively, viewing them as opportunities for growth.
  • Business Acumen: Understand key financial metrics and apply insights to enhance business performance.

What We Offer

With over 250 restaurants in our network, there are ample opportunities for internal growth and skill development.

  • Health insurance options.
  • 401k plan as per company policy.

Cafua Management Company is proud to be an equal-opportunity employer, committed to compliance with all applicable laws regarding nondiscrimination. We strive to provide equal employment opportunities to all individuals, regardless of their background.