Customer Service Representative

4 weeks ago


Buffalo, New York, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Mobile Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction with our mobile services.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues related to mobile services
  • Utilize strong communication and problem-solving skills to resolve complex customer issues
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date with product knowledge and features to provide accurate information to customers
Requirements
  • High school diploma or equivalent required
  • Ability to work a variety of schedules, including nights, weekends, and holidays
  • Ability to read, write, speak, and understand English
Preferred Qualifications
  • 6+ months of customer service experience
  • 6+ months of working with software applications
  • 6+ months of high-volume phone experience in customer service or a call center
What We Offer
  • Competitive starting pay of $20 per hour
  • Opportunities for career growth and advancement
  • A supportive and dynamic work environment
  • Comprehensive benefits package


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