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Assistant Store Leader
2 months ago
At Tapestry, we're seeking a highly skilled and motivated Assistant Store Leader to join our team. As a key member of our store leadership team, you will be responsible for driving sales growth, developing business-driving initiatives, and leading a team of sales associates to deliver exceptional customer service.
Key Responsibilities:- Develop and implement business-driving initiatives to build repeat business and attract new customers
- Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate
- Ensure all associates and leadership complete the sales training program and develop strong product knowledge across all categories
- Model and supervise the selling environment, providing consistent coaching on sales training process to ensure the highest level of customer service and sales
- Assist Store Manager with achieving financial success through improvement of measurable results that positively impact store performance
- Lead by example with the achievement of personal sales goals and educate team on sales plans, personal goals, measurable stats, and coach to these stats to ensure business is maximized
- Ability to network in the community to ensure open positions are filled efficiently with little impact to the business
- Conduct ongoing review and assessment of employee performance
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities, ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Comfortable in making decisions and mediating conflict within a team-environment
- Proficient in windows-based software such as Excel, Word, and Outlook
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.