Customer Service Representative
4 weeks ago
Job Summary: We are seeking a skilled Customer Service Representative to join our team at Altium Packaging LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or other communication channels to provide non-technical problem resolution.
- Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
- Utilize customer relationship applications or databases to record activities and research product information.
- Monitor the quality of product and its processing to ensure customer satisfaction.
- Perform order entry, maintenance, shipping verification, pricing verification, and other tasks as required.
- Assist with customer inventory management, customer-owned inventory management, and obsolete inventory management.
- Provide excellent customer service and support to ensure customer satisfaction and loyalty.
Requirements:
- Prior manufacturing experience is desired.
- Two years of prior customer service experience is required.
- An AS degree is preferred.
- Knowledge of MS Office is required.
About Us: Altium Packaging LLC is a leading manufacturer of packaging solutions. We are committed to providing exceptional customer service and support to our clients. We believe in rewarding our employees with a competitive benefits package, including medical, dental, and vision plans, company holidays, and tuition reimbursement.
EEO Statement: Altium Packaging LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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