Customer Service Representative NE

4 months ago

Turners Falls, United States Altium Packaging LLC Full time
Location Address:
262 Millers Falls Rd., Turners Falls, Massachusetts 01376

Work Shift:
8hr-1st Shift 8:30a-4:30p Turners Falls (United States of America)

Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.

JOB SUMMARY:
Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve routine and basic problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager.
Monitor the blow mold machines to ensure quality of product and its processing
Order entry & maintenance
Shipping verification
Pricing verification
Input customer feedback into the Quality Database & Customer Feedback Database
Assist with customer inventory management
Manage customer owned inventory (labels, corrugate, etc.)
Manage customer specific finished goods
Assist with the management of obsolete inventory
Assist with accounts receivables
Maintenance of manual BOL
Invoicing verification
Sample shipments
Mail marketing information (brochures)
Generate and distribute customer-required reports (inventory, volume, etc.)
Assist with Credit Memos when needed
Maintain customer files

Qualifications:
Prior manufacturing experience is desired
Two years prior customer service experience is required
An AS degree is preferred
Knowledge of MS Office is required

Altium Packaging, Our Culture Differentiates Us
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles
  • Act with Integrity & in Compliance
  • Drive Value Creation
  • Be Disciplined Entrepreneurs
  • Focus on the Customer
  • Act with Humility
  • Treat others with Dignity and Respect
  • Seeking Fulfillment in your Work


We Believe in Rewarding our Most Important Resource - Our People

We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging

  • Customer Service Representative

    4 weeks ago

    Turners Falls, Massachusetts, United States Altium Packaging LLC Full time

    Job Summary: We are seeking a skilled Customer Service Representative to join our team at Altium Packaging LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels to provide...

  • Customer Success Representative

    3 weeks ago

    Turners Falls, United States Nagler Group Full time

    Are you a customer service professional focused on building customer relationships to promote retention and loyalty? If you enjoy being a primary point of contact and have interest in the educational resource industry, this Customer Success Representative contract-to-hire role fully onsite in the greater Greenfield area could be for you! Duties...

  • Customer Service Representative

    1 month ago

    Twin Falls, United States WestRock Full time

    The Customer Service Supervisor (CSS) will serve as the face of Smurfit Westrock to customers as a critical liaison between the customer, sales, and production operations teams. As a CSS, you will simultaneously provide support to the Customer Servic Customer Service, Customer Service Representative, Service Manager, Representative, Sales Representative,...

  • Customer Service Representative

    3 weeks ago

    Fergus Falls, United States Otter Tail Full time

    We have an opening for a Customer Service Representative at our Customer Service Center in Fergus Falls, MN. As a company, we continue to be innovative as we modernize our energy grid, enhance customers' experiences, and work toward a cleaner energy Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Service

  • Customer Service Representative

    4 weeks ago

    Klamath Falls, United States Elwood Staffing Full time

    Local marketing company is looking for an upbeat, motivated Customer Service Representative! What's in it for you? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, includi Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    4 weeks ago

    Newton Falls, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeAs a Customer Service Representative at Domino's, you will be responsible for providing a positive and engaging experience for our customers. This includes greeting customers, taking orders, and maintaining a clean and organized store front.Key Responsibilities:Greet customers and provide a positive...

  • Customer Service Representative

    2 months ago

    Twin Falls, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team This position will work at Store 0755 located at 1118 Blue Lakes Blvd Twin Falls, ID 83301. The Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team...

  • Customer Service Representative

    4 weeks ago

    Little Falls, New Jersey, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    1 month ago

    Glens Falls, New York, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Job SummaryAs...

  • Customer Service Representative

    4 days ago

    Idaho Falls, United States QC Holdings, Inc. Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will be working at our Store 0758 located at 1425 w. Broadway St. Idaho Falls, ID 430 Yellowstone Ave Pocatello, ID 83402.The Customer Service Representative opportunity is a full time entry-level position that has great potential for the...

  • Customer Service Representative

    4 weeks ago

    Cuyahoga Falls, Ohio, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and maintaining a clean and safe store environment. Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Sioux Falls, South Dakota, United States Sherwin-Williams Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer concerns in a timely...

  • Customer Service Representative

    4 weeks ago

    Fergus Falls, Minnesota, United States Circle K Full time

    Customer Service Representative at Circle KAs a valued member of our team, you will be responsible for:Providing prompt and courteous customer service to ensure a positive shopping experienceRinging up all sales on the cash register accurately and efficientlyPerforming multi-function operations of fuel consoles, lottery machines, and other...

  • Customer Service Representative

    4 weeks ago

    Sioux Falls, South Dakota, United States The GOAL Family of Companies Full time

    We are seeking a highly skilled Customer Service Representative to join our team at The GOAL Family of Companies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key Responsibilities:Answer inbound calls and respond...

  • Customer Service Representative

    1 month ago

    Post Falls, Idaho, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepresentativeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and...

  • Customer Service Representative

    4 weeks ago

    Post Falls, Idaho, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and fast-paced company that is always looking for talented individuals to join our team. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive exceptional service and have a positive experience with our brand.Job ResponsibilitiesAs a Customer Service Representative,...

  • Customer Service Representative

    4 weeks ago

    Menomonee Falls, Wisconsin, United States Institech Full time

    About Institech: We are a medium-sized company based in the heart of the Midwest, dedicated to the Digital Print Industry. As we continue to expand our reach and increase our customer base, we are seeking a talented Customer Service Representative to join our team.Role Overview: As our Customer Service Representative, you will play a pivotal role in managing...

  • Customer Service Representative

    4 weeks ago

    Niagara Falls, New York, United States Wegmans Food Markets Full time

    At Wegmans, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our customers. This includes engaging with customers in a friendly and approachable manner, offering assistance and solutions to their needs, and ensuring that they have a...

  • Customer Service Representative

    4 weeks ago

    Sioux Falls, South Dakota, United States Hy-Vee Full time

    Job Title: Customer Service RepresentativeAt Hy-Vee, we strive to provide exceptional customer service to our valued customers. As a Customer Service Representative, you will play a vital role in ensuring that our customers receive the best possible experience in our store.Key Responsibilities:Provide prompt and efficient customer service to customers in the...

  • Customer Service Representative

    4 weeks ago

    Idaho Falls, Idaho, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring quality products, and maintaining a clean and safe work environment.Key ResponsibilitiesProvide excellent...