Senior Design Researcher

1 week ago


San Diego, California, United States Intuit Full time

Overview

At Intuit, we're on a mission to power prosperity around the world by serving over 7 million small and medium businesses. Our Intuit Assist for QuickBooks team leverages Generative AI to create innovative solutions with a focus on done-for-you experiences. As a Senior Researcher, you'll play a key role in uncovering customer insights that shape the future of our offerings.

What You'll Bring

A Bachelor's degree in Psychology, Human Factors, or a related field, with a strong preference for a Master's degree or higher

A demonstrated understanding and application of fundamental research principles across all stages of projects, including design, analysis, and reporting

5+ years of industry experience in technology applications, including mobile

Expertise in a range of methodologies, including ethnographic-like approaches, interviews, diary studies, usability testing, surveys, and experimental design

Multi-method skills, including survey design and analysis

The ability to turn analysis into a compelling story across all levels of leadership in the organization

How You'll Lead

As a Senior Researcher, you'll lead a track of strategic research, providing actionable insights by collaborating with designers, product managers, and engineers. You'll adhere to best practices with integrity and rigorously execute research.

Plan and execute original user research, including creating planning documents, study organization, data analysis, and in-depth reporting of insights

Bring in outside-in learnings through desk research, competitive reviews, and third-party data sources

Leverage internal data to bring additional insights and help shape a point-of-view

Execute a range of methods, including interviews, usability testing, quantitative approaches, and everything in between

Deliver high-impact insights that blend customer needs and business considerations to help drive product strategy in well-articulated reports

Thrive in a fast-paced workplace with multiple stakeholder demands in an environment with consistent shifts and pivots

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.



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