Customer Service Representative

4 weeks ago


Galax, Virginia, United States VIMO INC Full time
Customer Service Representative Job Description

At VIMO INC, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences and providing technical support to our clients.

Key Responsibilities:

  • Manage customer accounts and provide technical support
  • Deliver the highest level of customer service experience consistently
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies

Requirements:

  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills

What We Offer:

  • Paid Training
  • Full-Time, Seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience:

  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices

About VIMO INC:

VIMO INC is a leading provider of health insurance solutions. We are committed to delivering exceptional customer experiences and providing innovative solutions to our clients.



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