Logistics Systems Specialist

18 hours ago


Houston, Texas, United States Source Logistics Full time
Job Overview

As a key member of the Source Logistics team, you will play a crucial role in ensuring seamless operations for internal teams by providing expert-level support for software and applications. The responsibilities of this position scale according to the level, from foundational support to advanced ownership of enterprise software systems and processes.

Responsibilities:
  • Resolve system access and setup issues promptly.
  • Configure and maintain Microsoft 365 accounts and operational systems.
  • Track, audit, and acquire software licenses.
  • Troubleshoot and support enterprise applications (e.g., QuickBooks, Concur, OMS, WMS, CRM, ERP).
  • Document software requirements and technical procedures.
  • Respond to software requests within SLA timelines.
  • Manage ticket queues and assign appropriately.
  • Maintain and update software disaster recovery processes.
  • Test software changes before release to production.
  • Own and configure JIRA for enterprise needs.
  • Develop and deliver training sessions for enterprise software.
  • Create and maintain software change control processes.
  • Collaborate with cross-functional teams to streamline operations and enhance system usability.
  • Perform software performance evaluations to identify and resolve inefficiencies.
  • Monitor software trends and recommend updates to improve system functionality.


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