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Client Service Representative

2 months ago

Cooper City, Florida, United States VCA Animal Hospitals Full time
Client Service Representative

We are seeking a highly skilled and personable Client Service Representative to join our team at VCA Animal Hospitals.

About the Role

The Client Service Representative is the face of VCA, responsible for building and maintaining customer trust and confidence in our abilities. This role is the pivot around which the hospital operates, ensuring seamless customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

Key Responsibilities
  • Scheduling and confirming appointments
  • Placing outbound calls for follow-ups and reaching out to prospective clients
  • Presenting and explaining fees, including processing payments
  • Recommending, selecting, and obtaining products and services, including prescriptions
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  • Hospital maintenance, ensuring the facility is neat and clean at all times
What We Offer

We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), and generous employee pet discounts.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page.