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Client Retention Specialist
3 weeks ago
Job Summary: The Account Management Professional plays a crucial role in supporting our customers' success and driving business growth through proactive account management.
About the Role: In this position, you will be responsible for attaining and maintaining customers' accounts, providing exceptional customer service, and ensuring timely lease agreement renewals.
Key Responsibilities:
- Manage customers' accounts, ensuring accurate and up-to-date information in our store computer system.
- Make direct contact with customers who have not renewed their Lease agreement(s), offering personalized solutions to drive timely renewal payments.
- Collaborate with the Customer Account Manager to set and achieve daily, weekly, and monthly revenue and renewal goals.
- Support merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Ensure safe operation of company vehicles.
- Provide support to the Sales Team as needed.
Requirements:
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Meet DOT requirements to obtain certification in required states (United States).
- Flexibility to work a variable schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent communication and interpersonal skills.
- High energy with the ability to multitask effectively.
- Proper telephone etiquette.
- Protect company assets and maintain a professional appearance.
- Proficient computer skills.
Salary Range: Estimated $12.25 - $15.50 per hour.
