Customer Experience Ambassador

2 months ago


Plover, Wisconsin, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our fitness center team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Member Engagement: Create a positive member experience by providing a superior level of customer service, responding to member inquiries, and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Handle all front desk activities, including checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate updates to member accounts, ensuring accurate and up-to-date information.
  • Club Maintenance: Assist in maintaining the cleanliness and organization of the fitness center.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related industry.
  • Basic Computer Proficiency: Familiarity with computer systems and software.
  • Passion for Fitness: A genuine interest in fitness and health, with a desire to help others achieve their wellness goals.
  • Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication skills.
  • Reliability and Punctuality: A strong commitment to being on time and meeting deadlines.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $10.00.
  • Opportunities for Advancement: A clear path for career growth and professional development.
  • Complimentary Membership: A complimentary Back Card Membership for you and your family.

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