Hotel Operations Director

4 weeks ago

Cupertino, California, United States Aimbridge Hospitality Full time
Hotel Operations Director Job Description

The General Manager is a key figure in the hotel's operations, responsible for overseeing all aspects of the property. This includes providing support, supervision, and guidance to the management team and front-line associates.

The ideal candidate will have a strong vision for the hotel and be able to optimize financial performance, maintain high-quality product and service levels, and ensure compliance with state, federal, and local regulations as well as Company and brand standards.

Key Responsibilities:

  • Establish priorities and lead key operational initiatives such as sales plan and budget development and execution of physical property improvement projects.
  • Provide hands-on leadership to ensure revenue is maximized while expenses are effectively controlled.
  • Conduct daily ABR meetings with the Director of Sales to focus on prospecting and existing account calls.
  • Tour the operating departments daily, making adjustments as needed via department heads.
  • Conduct weekly staff meetings, including weekly training sessions presented by managers and self.
  • Meet all financial review dates and corporate-directed programs in a timely fashion.
  • Hold a monthly financial review with all department managers and available supervisors.
  • Ensure that all department heads maintain budgeted productivity levels and Aimbridge Hospitality's standard checkbook accounting procedures.
  • Develop managers for future advancement through competency training and corporate-sponsored training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Maintain direct contact with and monitor the development of management trainees.
  • Adhere to all Aimbridge Hospitality policies and procedures and train new managers to ensure compliance.

Requirements:

  • At least 6 years of progressive experience in a hotel or a related field.
  • Proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
  • Valid driver's license for the applicable state.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work well in stressful, high-pressure situations.
  • Ability to maintain composure and objectivity under pressure.
  • Ability to handle problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Ability to work with and understand financial information and data and basic arithmetic functions.

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